Frequently Asked Questions
SHIPPING & RETURNS
Do QÚL products ship from California?
Yes, all QÚL Beauty products are formulated, packaged, and shipped in California.
Do you charge shipping?
Yes. We charge $25 for shipping on all orders $124 and less. Shipping is free on all orders $125 or more.
What is your return policy?
We have a 30-day Money Back Guarantee for all of our QÚL Skincare Products. To start a return, please email support@skinexperts.com
PRODUCTS
Are QÚL Beauty products safe for all skin-types?
Yes! Our products are synergistically formulated with carefully curated ingredients that are good for the skin, including a variety of different skin types. Many of our products are specifically designed to calm sensitive, dry skin. Every person’s skin is different, so it’s best to test each product first to assure it’s right for your skin. If you’re curious which products to use, we’re here to answer your questions!
Are QÚL Beauty products cruelty-free, vegan, and gluten-free?
Yes! Our products are cruelty-free, sulfate-free, pure quality, vegan-friendly, and gluten-free. They are also 100% free from sulfates, phthalates, toxins, GMOs, and artificial colors and fragrances.
Where are QÚL Beauty products made?
All of our products are formulated and packaged in Southern California!
In what order should I apply my QÚL Products?
Your skin is unique to you as an individual, and it may benefit you to use our skincare products in different ways. For locking in hydration and the ultimate glow, this is the order we recommend.
Morning:
Rinse with water.
Super Hydrate: Start with the Hydrating Rose Water, then apply the Hyaluronic Hydration Primer. Allow the primer to absorb completely before applying the Anti-Aging Moisturizer.
Seal & Glow: Allow the moisturizer to soak in completely then apply the Glö Serum.
Protect: Finish with an application of our Sheer Defense Tinted SPF 46.
Night:
Cleanse with our Exfoliating Cleanser or Gentle Cleanser
Super Hydrate: Start with the Hydrating Rose Water, then apply the Hyaluronic Hydration Primer. Allow the primer to absorb completely.
Firm & Repair: Depending on your skin, apply the Night Repair Moisturizer OR the Skin Repair Complex. For the ultimate beauty sleep, apply both starting with the Night Repair Moisturizer first.
Bi-Weekly: one to two times a week, after cleansing, apply a generous amount of the Firm & Hydrate Mask. Either let it sit for 20 minutes and rinse OR sleep in the mask overnight and rinse in the morning.
What is the % of the hyaluronic acid in the hyaluronic hydration primer?
5%
FACIALS & MEMBERSHIPS
Is your first facial really FREE?
Yes! Your first express facial is really FREE.
All first-time guests receive a complimentary 25-minute Express Facial so you can experience Skin Experts first hand. You may also upgrade to a 55-minute Signature Facial for only $50 (value $135).
To reserve your appointment, we require a credit card on file. This card will only be charged in the event of a late cancellation or no-show. Missed appointments are charged the full value of the service ($65).
While gratuity is not required, it is always appreciated if you feel your esthetician provided exceptional care.
Complimentary facials are subject to availability. Additional restrictions may apply. Skin Experts reserves the right to modify or refuse promotional services when necessary.
What is your cancellation policy?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Membership (Beauty Bank Account) requires a 6-month commitment. Payments are monthly. After the 6-month period, the Membership continues on a month-to-month basis with no long-term commitment. After the 6-month commitment, Memberships must be cancelled prior to next monthly renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
Are Memberships refundable?
All Memberships are non-refundable. This includes monthly memberships, pay-in-full memberships (QÚL, QÚL-ER, QÚL-EST) or pay-later options (weekly, bi-weekly, or monthly). Please see our RETURN POLICY for more details.
How often should I get a facial?
For best results, we recommend a facial every 3-4 weeks. Your skin regenerates on a monthly cycle, and consistent treatments allow us to correct, maintain, and elevate your results over time.
That said, your Skin Expert will personalize a plan based on your skin goals — whether that's acne, anti-aging, hydration, or overall glow.
For a treatment series (i.e. Teen Acne, TCA Treatment) we recommend a treatment every 1-2 weeks for best results.
Is there downtime after treatments?
Most of our facials have little to no downtime. You can expect to leave glowing, refreshed, and event-ready.
If you choose to add treatments like dermaplaning or targeted corrective services like our TCA Peel Treatment, your Skin Expert will guide you through what to expect and any aftercare recommendations. We believe in results — without disrupting your life.
Do men get facials?
Yes — and they love them.
Healthy skin isn’t gender-specific. We treat men’s skin concerns every day, from razor irritation to congestion to anti-aging. Our treatments are results-driven, approachable, and tailored to your skin — no fluff, just effective care.
Frequently Asked Questions
SHIPPING & RETURNS
Do QÚL products ship from California?
Yes, all QÚL Beauty products are formulated, packaged, and shipped in California.
Do you charge shipping?
Yes. We charge $25 for shipping on all orders $124 and less. Shipping is free on all orders $125 or more.
What is your return policy?
We have a 30-day Money Back Guarantee for all of our QÚL Skincare Products. To start a return, please email support@skinexperts.com
PRODUCTS
Are QÚL Beauty products safe for all skin-types?
Yes! Our products are synergistically formulated with carefully curated ingredients that are good for the skin, including a variety of different skin types. Many of our products are specifically designed to calm sensitive, dry skin. Every person’s skin is different, so it’s best to test each product first to assure it’s right for your skin. If you’re curious which products to use, we’re here to answer your questions!
Are QÚL Beauty products cruelty-free, vegan, and gluten-free?
Yes! Our products are cruelty-free, sulfate-free, pure quality, vegan-friendly, and gluten-free. They are also 100% free from sulfates, phthalates, toxins, GMOs, and artificial colors and fragrances.
Where are QÚL Beauty products made?
All of our products are formulated and packaged in Southern California!
In what order should I apply my QÚL Products?
Your skin is unique to you as an individual, and it may benefit you to use our skincare products in different ways. For locking in hydration and the ultimate glow, this is the order we recommend.
Morning:
Rinse with water.
Super Hydrate: Start with the Hydrating Rose Water, then apply the Hyaluronic Hydration Primer. Allow the primer to absorb completely before applying the Anti-Aging Moisturizer.
Seal & Glow: Allow the moisturizer to soak in completely then apply the Glö Serum.
Protect: Finish with an application of our Sheer Defense Tinted SPF 46.
Night:
Cleanse with our Exfoliating Cleanser or Gentle Cleanser
Super Hydrate: Start with the Hydrating Rose Water, then apply the Hyaluronic Hydration Primer. Allow the primer to absorb completely.
Firm & Repair: Depending on your skin, apply the Night Repair Moisturizer OR the Skin Repair Complex. For the ultimate beauty sleep, apply both starting with the Night Repair Moisturizer first.
Bi-Weekly: one to two times a week, after cleansing, apply a generous amount of the Firm & Hydrate Mask. Either let it sit for 20 minutes and rinse OR sleep in the mask overnight and rinse in the morning.
What is the % of the hyaluronic acid in the hyaluronic hydration primer?
5%
FACIALS & MEMBERSHIPS
Is your first facial really FREE?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Memberships are paid month-to-month with no long-term commitment. Memberships must be cancelled prior to renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
What is your cancellation policy?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Memberships are paid month-to-month with no long-term commitment. Memberships must be cancelled prior to renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
Are Memberships refundable?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Memberships are paid month-to-month with no long-term commitment. Memberships must be cancelled prior to renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
How often should I get a facial?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Memberships are paid month-to-month with no long-term commitment. Memberships must be cancelled prior to renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
Is there downtime after treatments?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Memberships are paid month-to-month with no long-term commitment. Memberships must be cancelled prior to renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
Do men get facials?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Memberships are paid month-to-month with no long-term commitment. Memberships must be cancelled prior to renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
Frequently Asked Questions
SHIPPING & RETURNS
Do QÚL products ship from California?
Yes, all QÚL Beauty products are formulated, packaged, and shipped in California.
Do you charge shipping?
Yes. We charge $25 for shipping on all orders $124 and less. Shipping is free on all orders $125 or more.
What is your return policy?
We have a 30-day Money Back Guarantee for all of our QÚL Skincare Products. To start a return, please email support@skinexperts.com
PRODUCTS
Are QÚL Beauty products safe for all skin-types?
Yes! Our products are synergistically formulated with carefully curated ingredients that are good for the skin, including a variety of different skin types. Many of our products are specifically designed to calm sensitive, dry skin. Every person’s skin is different, so it’s best to test each product first to assure it’s right for your skin. If you’re curious which products to use, we’re here to answer your questions!
Are QÚL Beauty products cruelty-free, vegan, and gluten-free?
Yes! Our products are cruelty-free, sulfate-free, pure quality, vegan-friendly, and gluten-free. They are also 100% free from sulfates, phthalates, toxins, GMOs, and artificial colors and fragrances.
Where are QÚL Beauty products made?
All of our products are formulated and packaged in Southern California!
In what order should I apply my QÚL Products?
Your skin is unique to you as an individual, and it may benefit you to use our skincare products in different ways. For locking in hydration and the ultimate glow, this is the order we recommend.
Morning:
Rinse with water.
Super Hydrate: Start with the Hydrating Rose Water, then apply the Hyaluronic Hydration Primer. Allow the primer to absorb completely before applying the Anti-Aging Moisturizer.
Seal & Glow: Allow the moisturizer to soak in completely then apply the Glö Serum.
Protect: Finish with an application of our Sheer Defense Tinted SPF 46.
Night:
Cleanse with our Exfoliating Cleanser or Gentle Cleanser
Super Hydrate: Start with the Hydrating Rose Water, then apply the Hyaluronic Hydration Primer. Allow the primer to absorb completely.
Firm & Repair: Depending on your skin, apply the Night Repair Moisturizer OR the Skin Repair Complex. For the ultimate beauty sleep, apply both starting with the Night Repair Moisturizer first.
Bi-Weekly: one to two times a week, after cleansing, apply a generous amount of the Firm & Hydrate Mask. Either let it sit for 20 minutes and rinse OR sleep in the mask overnight and rinse in the morning.
What is the % of the hyaluronic acid in the hyaluronic hydration primer?
5%
FACIALS & MEMBERSHIPS
Is your first facial really FREE?
Yes! Your first express facial is really FREE.
All first-time guests receive a complimentary 25-minute Express Facial so you can experience Skin Experts first hand. You may also upgrade to a 55-minute Signature Facial for only $50 (value $135).
To reserve your appointment, we require a credit card on file. This card will only be charged in the event of a late cancellation or no-show. Missed appointments are charged the full value of the service ($65).
While gratuity is not required, it is always appreciated if you feel your esthetician provided exceptional care.
Complimentary facials are subject to availability. Additional restrictions may apply. Skin Experts reserves the right to modify or refuse promotional services when necessary.
What is your cancellation policy?
Appointments may be canceled without charge up to 24 hours before the appointment’s scheduled start time.
Cancellations made with less than 24 hours advance notice will be charged a Late Cancellation fee of the full cost of the booked session.
Skin Experts Monthly Membership (Beauty Bank Account) requires a 6-month commitment. Payments are monthly. After the 6-month period, the Membership continues on a month-to-month basis with no long-term commitment. After the 6-month commitment, Memberships must be cancelled prior to next monthly renewal to avoid unwanted charges. If membership is not cancelled prior to renewal, monthly fees are non-refundable. Memberships can be cancelled with written notice via email to your specific location. Members must give 30-day written notice.
Are Memberships refundable?
All Memberships are non-refundable. This includes monthly memberships, pay-in-full memberships (QÚL, QÚL-ER, QÚL-EST) or pay-later options (weekly, bi-weekly, or monthly). Please see our RETURN POLICY for more details.
How often should I get a facial?
For best results, we recommend a facial every 3-4 weeks. Your skin regenerates on a monthly cycle, and consistent treatments allow us to correct, maintain, and elevate your results over time.
That said, your Skin Expert will personalize a plan based on your skin goals — whether that's acne, anti-aging, hydration, or overall glow.
For a treatment series (i.e. Teen Acne, TCA Treatment) we recommend a treatment every 1-2 weeks for best results.
Is there downtime after treatments?
Most of our facials have little to no downtime. You can expect to leave glowing, refreshed, and event-ready.
If you choose to add treatments like dermaplaning or targeted corrective services like our TCA Peel Treatment, your Skin Expert will guide you through what to expect and any aftercare recommendations. We believe in results — without disrupting your life.
Do men get facials?
Yes — and they love them.
Healthy skin isn’t gender-specific. We treat men’s skin concerns every day, from razor irritation to congestion to anti-aging. Our treatments are results-driven, approachable, and tailored to your skin — no fluff, just effective care.
Be in the know
Get exclusive skincare tips from our estheticians, early access to new products, and insider perks—straight to your inbox!
Be in the know
Get exclusive skincare tips from our estheticians, early access to new products, and insider perks—straight to your inbox!
Be in the know
Get exclusive skincare tips from our estheticians, early access to new products, and insider perks—straight to your inbox!