RETURN & REFUND POLICY
Product & Equipment
We have a 30-day return policy for any QÚL Beauty skincare product purchased online through www.skinexperts.com, which means you have 30 days after receiving your item to request a return.
We have a 7-day return policy for any of our Equipment pieces.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@skinexperts.com. Please note that returns will need to be sent to the following address:
ATTN: KUL Holdings, Inc.
2500 S Edison Way
Compton, CA 90220
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at support@skinexperts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Memberships
All Memberships are non-refundable. This includes monthly memberships, pay-in-full memberships (QÚL, QÚL-ER, QÚL-EST) or pay-later options (weekly, bi-weekly, or monthly).
Skin Experts Monthly Membership (Beauty Bank Account) is paid month-to-month with no long-term commitment. A recurring monthly membership (Beauty Bank Account) must be cancelled prior to renewal to avoid unwanted charges. If monthly membership is not cancelled prior to renewal, monthly fees are non-refundable.
Our Monthly Membership (Beauty Bank Account) can be cancelled by sending a 30-day written notice via email direct to your location.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@skinexperts.com.
Contact us
For any questions regarding our return policy, please contact us at: support@skinexperts.com
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